This is the fastest route and takes effect immediately:
A subscription is billed by the app store, not by Zaki, so deleting your Zaki account does not cancel it and you would continue to be charged. Cancel it first:
You keep access until the end of the period you already paid for.
Email support@getzaki.com from the email address on the account, with the subject "Account deletion request". We will verify the request and delete the account within 7 days, and confirm by reply.
Deleting your account permanently removes your profile and the data attached to it, including:
This cannot be undone, and the data cannot be recovered afterwards.
We retain a record of your email address, the date your first account was created, and whether the one-time free trial and any referral rewards were already used on that email.
This is kept after deletion so that the free trial stays one-time: it is otherwise trivial to delete an account and sign up again for another trial. It is also what keeps referral rewards to one per person. It is not used for marketing, and it is not linked to any other data about you.
We also retain transaction records that tax and accounting rules require us to keep. Your subscription's billing history lives with the app store, under their own retention policies and your store account.
Questions about deletion, or about what we keep? Email support@getzaki.com. See also our Privacy Policy.